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Nov 22, 2024

Catalog 2021-2022

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Catalog 2021-2022 [ARCHIVED CATALOG]

Certificate Checklist (PDF)

IT Service Desk Specialist +

This certificate prepares students to work as computer service desk technicians providing solutions to problems related to software applications and relevant hardware. Students completing this certificate are prepared to assume a variety of positions including computer support specialists, information office managers and support technicians. 

Students who complete the IT Service Desk Specialist certificate can apply those courses to the Information Technology (A.S.) program.

+ This program can be completed fully online.

IT Service Desk Specialist Semester Map

IT Service Desk Specialist to IT - Certificate to Degree Map

Program Outcomes

Students completing the IT Service Desk Specialist certificate will be able to: 

Demonstrate knowledge and skills that meet industry standards including the skill set necessary to earn Comp TIA A+ Certification.
Upgrade, maintain, and install software applications with emphasis on problem-solving and user support;

Demonstrate technical writing skills in a professional setting.
Explore pathways & demonstrate preparedness for educational & career development in the student’s field of study.

Total Credits: 25

Required Courses

Courses are listed in the order in which we recommend you take them.

First Semester Seminar
ENG 1061 - English Composition
CIS 1350 - Desktop Operating Systems *
CIS 2110 - Concepts of PC Hardware *
CIS 2120 - Concepts of Local Area Networks
ENG 2135 - Technical Writing & Research
CIS 2245 - Concepts of Computer Security
CIS 2360 - Computer User Support
* This course covers concepts found on the CompTIA A+ certification exams.