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May 11, 2025
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CIS 2360 - Computer User Support Credits: 3
This course will provide students with help-desk-specific skills. Students will learn the fundamental concepts of help desk communication techniques and customer service, and focus on the knowledge, skills, and abilities needed to prepare for entry-level positions in computer user support. Students will work with real world computer support examples, case studies, and activities. Prerequisite: Desktop Operating Systems.
Prerequisites:
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