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Apr 06, 2025

Catalog 2023-2024

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Catalog 2023-2024 [ARCHIVED CATALOG]

Certificate Checklist (PDF)

IT Support +

This certificate prepares students to work as IT support technicians providing solutions to problems related to software applications, networks, security, and relevant hardware. Students completing this certificate are prepared to earn the CompTIA A+ certification and are qualified to assume a variety of positions including computer support specialists, information office managers, and support technicians. 

Students who complete the IT Support certificate can apply those courses to the Information Technology (A.S.) program.

+ This program can be completed fully online.

IT Support Semester Map

IT Support to IT A.S. - Certificate to Degree Map

Program Outcomes

Students completing the IT Support certificate will be able to: 

Demonstrate knowledge and skills that meet industry standards including the skill set necessary to earn Comp TIA A+ Certification.
Upgrade, maintain, and install software applications with emphasis on problem-solving and user support;

Demonstrate technical writing skills in a professional setting.
Explore pathways & demonstrate preparedness for educational & career development in the student’s field of study.

Total Credits: 28

Required Courses

Courses are listed in the order in which we recommend you take them.

First Semester Seminar
ENG 1061 - English Composition
CIS 1100 - Introduction to Computer Science
CIS 1350 - Desktop Operating Systems *
CIS 2110 - Concepts of PC Hardware *
CIS 2120 - Network and Security Foundations *
ENG 2135 - Technical Writing & Research
CIS 2245 - Concepts of Computer Security
CIS 2360 - Computer User Support *
WFE 0541 - CompTIA A+ Prep and Exam Workshop (0 credits, optional)
* This course covers concepts found on the CompTIA A+ certification exams.