May 24, 2024  
Catalog 2020-2021 
Catalog 2020-2021 [ARCHIVED CATALOG]

IT Service Desk Specialist +

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This certificate prepares students to work as computer service desk technicians providing solutions to problems related to software applications and relevant hardware. Students completing this certificate are prepared to assume a variety of positions including computer support specialists, information office managers and support technicians.  

Students who complete the IT Service Desk Specialist certificate can apply those courses to the Information Technology (A.S.)  program. 

+ This program can be completed fully online. 

IT Service Desk Specialist Semester Map

Program Outcomes

Students completing the IT Service Desk Specialist certificate will be able to:  

  • Demonstrate knowledge and skills that meet industry standards including the skill set necessary to earn Comp TIA A+ Certification. 

  • Upgrade, maintain, and install software applications with emphasis on problem-solving and user support; 

  • Demonstrate technical writing skills in a professional setting. 

  • Explore pathways & demonstrate preparedness for educational & career development in the student’s field of study.  

Total Credits: 25

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