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Feb 10, 2025

Catalog 2013-2014

HELP

Catalog 2013-2014 [ARCHIVED CATALOG]

CIS 2360 - Computer User Support

Credits: 3

This course will provide students with help-desk-specific skills. Students will learn the fundamental concepts of help desk communication techniques and customer service, and focus on the knowledge, skills, and abilities needed to prepare for entry-level positions in computer user support. Students will work with real world computer support examples, case studies, and activities.

Prerequisites:

Concepts of PC Hardware

and

Desktop Operating Systems

Click here for course offerings