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Apr 18, 2024
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CIS 2360 - Computer User Support Credits: 3
This course provides students with help-desk-specific skills. Students learn the fundamental concepts of help desk communication techniques and customer service, and focus on the knowledge, skills, and abilities needed to prepare for entry-level positions in computer user support. Students work with real world computer support examples, case studies, and activities. This course covers concepts found on the CompTIA A+ certification exam.
Prerequisites:
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